How we serve you

This section provides general information on how guests are being served? There is specific information for managers, front office staffs and back-office staffs to ensure that the customers and guests enjoy the best tailoring experience at A Dong Silk in Hoian. This procedure comes with the following steps:


Guests welcome

  • The guests will be greeted with warm smile, and given a comfortable seat and a bottle of cold water.
  • The guests will be introduced by:
    • Company Overview
    • Fabric Consultant: Guests can walk around and view a vast selection of high quality fabrics (1st and 2nd floor). The staff are very helpful and knowledgeable and the guests will be  received great help and advice choosing fabrics and colors without any pressure to choose the most expensive
    • Design Consultant: The database is brimming with new and modern designs. Guests may choose any new design from the computer. If customers wish to personalize their custom tailored clothes, all changes requested will be carried out exactly.
    • Measurement: The staff pays detailed attention to body measurements. Photos taken during measuring will be for the sole purpose of the assessing the customer’s body shape, and to store the measurements of the customer. These will be sent to the guests before leaving.
    • Payment Agreement: Learn more at Payment Policy
    • Deposit: Learn more at Payment Policy
    • Fitting: Customers are fitted at least thrice to get a perfect fit. Customers are encouraged to comment on their "comfort and feeling" during the fitting. Alterations will be made each time until the garment is completed and matched with the customer satisfaction
    • Customer receives the finished tailoring garment and a final payment is made: At this stage, the customer is requested to provide feedback on their tailoring experience. Be leaving, a customer is presented a gift for their experience at A Dong Silk in Hoi an.

hoi an tailors
5 out of 5 stars - "A Dong Silk - hoian tailors." The best custom tailors in hoian.