Warranty Policy

 

Included from damage under this warranty are the following:

  1. Faded color
  2. Unstitching
  3. Shrinking
  4. Bubbling

Other Fees:

 

Fee for alterations or replacement: free of charge
Fee for shipping: A Dong Silk's responsibility shall be limited to back shipping (by Airmail)

 

Period of warranty:

 

The warranty applies only to A Dong Silk products purchased from an Authorized A Dong Silk and is extended only to the original purchaser ("Owner") for a period of 90 days from the purchase date.

 

Policies

  • All warranty claims must be accompanied by the original purchase receipt from an Authorized A Dong Silk
  • A Dong Silk warrants all products to be free of defects in material or workmanship. A Dong Silk’s responsibility shall be limited to repair or replace the defective product. A Dong Silk will not be responsible for any costs, losses or damages incurred as a result of loss or use of product
  • If a defect arises in the A Dong Silk within the limited warranty period, the customer should promptly return the product to A Dong Silk
  • The product will be refunded on the real amounts paid in the red invoice.

How it works

 

All products to be returned to A Dong Silk for warranty must be taken to A Dong Silk before the expiration of the warranty period and must be accompanied by a dated proof of purchase.

  • Altered or replaced product will be returned to customers within 15 days
  • All items must be described in detail of the damage under this warranty as above. A written explanation of the exchange with your contact information, including an original purchase receipt must accompany the product.

Returns, Exchanges and Warranty Claims must be submitted to:


A Dong Silk Co,. Ltd
62 Tran Hung Dao Street
Hoian – Quang Nam - Vietnam

 

Should you have any questions, problems, concerns or feedback, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


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